Julie Corzine v. Whirlpool Corporation

Case No. 5:15-cv-05764-BLF

United States District Court for the Northern District of California

If you received a personalized Notice in the mail or by email with a Claim ID and Confirmation Code, please enter the codes that appear above your Name and Mailing Address on your Postcard Notice or in the upper left corner of your Email Notice.

Please remember to enter the full Claim ID exactly as it appears on your personalized notice, including any letters.

OR

If you would like to edit your Existing Claim, please enter your Submitted Claim ID and Confirmation Code below.

OR

If you did not receive a personalized Notice in the mail or by email, and you believe you are a Class Member, click below to complete a Claim Form.

If you purchased a Whirlpool-manufactured refrigerator with a bottom freezer manufactured between 2009 and 2018, and you experienced or experience ice build-up on the floor of your Class Refrigerator that may have resulted in leaking from the bottom freezer (“Freezing Event”) and you incurred documented, out-of-pocket expenses to repair your Class Refrigerator’s freezer drain tube within five years (5) of purchase as a result, you may be eligible for reimbursement up to $150 as follows:

  • 100% of parts and labor costs for Qualifying Repairs you paid for in years one (1) through three (3) after purchase;
  • 100% of parts and 65% of labor costs for Qualifying Repairs you paid for in year four (4) after purchase; and
  • 100% of parts and 50% of labor costs for Qualifying Repairs you paid for in year five (5) after purchase.

For a list of Eligible Models, please click here. To view the full terms of the Settlement, please click here.

If you believe you are a Class Member, you may complete the form below and submit your Claim Form by no later than January 22, 2020 for a Freezing Event prior to September 5, 2019. Class Members who have a Future Freezing Event on or after September 5, 2019 and within five (5) years of purchase can receive this same coverage for future repairs by contacting and scheduling service through Whirlpool at 1-888-900-7957. Whirlpool will provide a free replacement drain tube part to persons who experience a Freezing Event as reported to Whirlpool by a service technician through December 31, 2021 for Class Refrigerator models in Group A, and through December 31, 2026 for Class Refrigerator models in Group B. All claims for Future Freezing Events must be reported to Whirlpool within 90 days after experiencing the Freezing Event.

If you are making claims for more than one Class Refrigerator, please complete a separate Claim Form for each Class Refrigerator.

If you have questions about completing the Claim Form, you may contact the Settlement Administrator at Claims@FreezerSettlement.com.

SECTION A: NAME AND CONTACT INFORMATION

Provide your name and contact information below. It is your responsibility to notify the Settlement Administrator of any changes to your contact information after submitting your Claim Form.

If the name displayed is not correct, please complete a new Claim Form by clicking here or you may complete this Claim Form and email the Administrator with your updated name to: Claims@FreezerSettlement.com.

* Required Fields
SECTION B: INFORMATION ABOUT YOUR CLASS REFRIGERATOR

Note: To locate the Model and Serial Number, look inside your refrigerator cabinet on the side wall.

  1. Are you a resident of the United States or its territories who purchased, received as a gift, or acquired as part of the purchase or remodeling of a home, a new Class Refrigerator (i.e., a Whirlpool-manufactured refrigerator with bottom freezer with a model and serial number listed as eligible for settlement benefits by clicking here)?

    (If you answered “No” to this question, STOP; you are not entitled to any compensation or benefit under this Settlement.)

    Question 1:

  2. Was your Class Refrigerator for personal or household use?

    (If you answered “No” to this question, STOP; you are not entitled to any compensation or benefit under this Settlement.)

    Question 2:

  3. Have you previously received from Whirlpool any form of compensation or customer-satisfaction benefit for problems with your Class Refrigerator (e.g., a free gift card, a cash payment, a partial refund of the Refrigerator’s purchase price, a gift of a new product, a discount off the regular price of a new refrigerator, or any other product that you redeemed)?

    Question 3:

    $
  4. Do you have documentation showing that you experienced an obstruction of your Refrigerator’s freezer drain tube resulting in ice build-up on the freezer floor and possibly water leaking from the bottom of the freezer drawer?

    Examples of sufficient documentation for Question 4 include, but are not limited to, service tickets, service estimates, and service receipts that show you experienced this problem. (If you answered “Yes” to this question, skip Question 5 and proceed directly to Question 6. If you answered “No” to this question, proceed to Question 5.)

    Question 4:

  5. DECLARATION: I declare under penalty of perjury of the laws of the United States that within five years of purchase I experienced an obstruction of my Refrigerator’s freezer drain tube causing a buildup of ice on the freezer floor that may have resulted in water leaking from the bottom of the freezer door.

    If you were unable to sign this Declaration, STOP; you are not entitled to any reimbursement benefit. If you signed this Declaration, PROCEED TO QUESTION 6.

  6. Do you have documentation showing that, within five years of purchase of your Class Refrigerator, you paid money out-of-pocket for repair of your Class Refrigerator by a service technician necessitated by a drain obstruction causing ice build-up on the freezer floor, including unplugging or replacing the freezer drain tube? Examples of sufficient documentation for Question 6 include, but are not limited to, service tickets, service receipts, copies of checks, and entries on credit card statements that show you experienced this type of repair and show the amount you paid for it. Repair estimates or other documents that do not establish you actually paid the amount shown, by themselves, are not sufficient documentation.

    Question 6:

  7. Do you have documentation showing the purchase date of your Class Refrigerator? Examples of sufficient documentation include, but are not limited to, purchase receipts, entries on credit card statements, and warranty registrations.

    (If you answered “Yes” to this question, proceed directly to Section C. If you answered “No” to this question, proceed to Question 8.)

    Question 7:

  8. DECLARATION: I declare under penalty of perjury of the laws of the United States that I have searched for but am unable to find documentary proof of the date of purchase of my Class Refrigerator. I request that Whirlpool search its product registration database in an attempt to find this information.

    If you were unable to sign this Declaration, STOP; you are not entitled to any reimbursement benefit. If you signed the Declaration, PROCEED TO SECTION C.

SECTION C: DOCUMENTATION

Please upload your supporting documentation below. Accepted file types are: PDF, TIF, JPG, GIF, PNG, DOC, DOCX, XLS, XLSX. Other file types will be rejected. Please confirm in the File List below that your file has been successfully uploaded.

Once you have selected your file from your device, please describe the contents of the file and click the “Add File” button. Your file is properly added once you see it displayed under the File List. If you do not see your file appear in the File List, then your file was not successfully added, and you should try adding your file again.

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    SECTION D: CERTIFICATION STATEMENT

    I declare under penalty of perjury under the laws of the United States that I am a Class Member (as defined in the Class Notice), and that the information in this Claim Form and any documentation attached to it are true and accurate to the best of my knowledge.

    Your Claim Form has been submitted successfully.

    HOWEVER, it appears one or more of the documents you uploaded were not successfully received. Please see below for which file(s) had errors and log back in to your existing Claim online to re-upload your document(s). Alternatively, you can send your documents with your Submitted Claim ID to the Settlement Administrator by email to: Claims@FreezerSettlement.com.

    Please print this page for your records.

    Your Claim Details

    Submitted Claim ID:
    Confirmation Code:
    You will need the above Submitted Claim ID and Confirmation Code if you would like to edit your Claim at a later time, so please print this page for your records.
    CLAIM INFORMATION
    First Name
    First Name (Updated)
    Last Name
    Last Name (Updated)
    Street 1
    Street 2
    City
    State
    Province
    Zip Code
    Postal Code
    Country
    Phone Number
    Email Address
    Model Number of Class Refrigerator
    Model Number of Class Refrigerator (Updated)
    Model Number of Class Refrigerator (Other)
    Serial Number of Class Refrigerator
    Serial Number of Class Refrigerator (Updated)
    Claim ID
    Date of Purchase of Class Refrigerator
    Are you a resident of the United States or its territories?
    Was your refrigerator for personal or household use?
    Have you previously received compensation from Whirlpool?
    Compensation benefit amount already received from Whirlpool
    Do you have documentation showing you experienced a problem?
    I declare under penalty of perjury that within five years of purchase I experienced an obstruction
    Do you have documentation showing that you paid for repairs?
    Do you have documentation showing the purchase date of your refrigerator?
    I declare under penalty of perjury that I have searched but am unable to find documentary proof of purchase date of refrigerator
    Signature
    Signature Date

    If you have any questions regarding your Claim, please provide the Submitted Claim ID listed above and email us at Claims@FreezerSettlement.com

    Click here to edit your Claim.